Refund Policy

This Refund Policy applies to all transactions made through CheckDulu ("CheckDulu," "we," "us," or "our") via www.checkdulu.my. By using our services, you agree to the terms set out below.

1. Reporting a Transaction Error

If you believe a transaction was processed in error or contains a discrepancy (e.g., incorrect amount charged, duplicate charge, or a payment for a service not received), you must notify us in writing within seven (7) calendar days from the date of the transaction.

Reports may be submitted via:

·    Email: support@igosmart.com.my

·    Contact Form: www.checkdulu.my/contact-us

Your report should include:

·    Full name and account details (if applicable)

·    Transaction date, amount, and reference/receipt number

·    A clear description of the error or discrepancy

2. Verification Process

Upon receiving your report, CheckDulu will review and verify the claim against our transaction records. We may contact you for additional information or supporting documents during this process.

We aim to complete verification within  **five (5) to seven (7) business days** of receiving a valid report.

3. Refund Processing

If the error is confirmed following verification, any applicable refund will be processed in accordance with this Refund Policy and CheckDulu's standard refund procedures, available at www.checkdulu.my/refund.

·    Refunds will be issued to the original payment method used, unless otherwise agreed.

·    Processing time for approved refunds is **five (5) to ten (10) business days**, subject to your bank or payment provider's processing times.

4. Time Limit and Final Acceptance

**Failure to report an error or discrepancy within seven (7) days of the transaction date constitutes your acceptance of the transaction as accurate and final.** No refund claims will be considered after this period, except where required by applicable law.

5. Non-Refundable Circumstances

Refunds will not be granted for:

·    Change of mind after a service has been rendered or completed

·    Errors caused by incorrect information provided by the user

·    Transactions reported after the 7-day notification window (Note: Because background checks, screening queries, and due diligence reports involve immediate consumption of underlying data resources and third-party API costs upon initiation, any search executed using flawed or incorrect user parameters is deemed fully rendered and non-refundable)

6. Contact Us

For questions about this Refund Policy or to report a transaction issue, please contact:

**CheckDulu**

Email: support@igosmart.com.my

Website: www.checkdulu.my

*This policy forms part of CheckDulu's Terms of Service. CheckDulu reserves the right to amend this Refund Policy at any time, with changes effective upon posting to this page.*